Help & Support

Every stamp needs the shop to confirm it — a QR code (or a code staff type), a staff PIN, your phone number staff type at the counter if you added one, or your location within about 20m where the shop allows it. If staff confirmed and nothing appeared, ask them to confirm again; it lands the moment the shop’s side goes through. Still nothing? Open the card and tap A stamp didn’t land to tell us.

You cannot stamp from the couch — that is on purpose.

Once every 15 minutes. A card records visits, not drinks — two drinks in one visit is one stamp, and coming back inside 15 minutes is still one stamp. Shops set the card length (4 to 14) and the reward; Bobao enforces the 15-minute rule for everyone.

Only if the shop says so, and most don’t. A shop can set a card expiry — an unfinished card left idle that long since its last stamp closes, and any stamps and points you earned stay on your account — and a separate reward expiry, the window a full card must be claimed in. Both are counted in days from your last stamp and end at 23:59 on the final day, in the shop’s time zone; every new stamp resets a card expiry. The exact date and days left are always shown on the card itself. Bobao never adds an expiry of its own.

No. Each card is the shop’s own promise — they set the reward and honor it at their counter. Bobao holds the card, never the prize, so there is nothing to transfer.

A shop that leaves gives 30 days’ notice, and every cardholder gets one plain notice with the date. Full cards stay claimable until then. After the date the card becomes history — nothing you earned is taken back, and your points stay.

Only after something good — a claim confirmed at the counter, or a level-up — never during a check-in and never after something went wrong. Not before your fourteenth day, at most once every 90 days, and if you say “not now” twice we stop for good. Every ask, tip or hint you hide can be brought back from Settings → Asks & tips.

No. Points are a record of verified visits: +50 a check-in, +250 for finishing a card, plus small bonuses. They set your Bobao level — never bought, sold, transferred or spent.

Each level brings one new companion from the place your level is in. The place is set; who you meet there is a surprise. Nobody is named before the tap — creating your account is the only time you choose.

Cards, stamps and companions live on your account, not the phone. Sign in on the new one with your password — if you’ve forgotten it, a code emailed to you gets you back in so you can set a new one — and everything is there. Sign the old phone out from Account → Password & sign-in → Where you’re signed in.

Yes. A password is the only way to sign in — it autofills, and it is faster at a counter. A six-digit code emailed to you is there only for a forgotten password; change the password under Account → Password & sign-in.

Request it from its listing or from the search’s “nothing found” state. We email the shop once three people have asked, or 14 days after the first request, then one follow-up — you see the count on the shop’s page. There’s no card there until the shop says yes — and you hear back if they do.

A shop sees a first name and an initial, a count and a time. Never your email, your other cards, or where you have been.

Nothing to partner and run a card. Every partner checks out once through Stripe — the Free plan is a $0 checkout, recorded in the business’s name. We ask for your business bank account once, through Stripe, to confirm the shop is yours; nothing is charged on the Free plan. Bobao Partner Plus, US $40 a month or US $440 a year for your first shop and less for each additional one, adds analytics and promotion — today Insights, the Sponsored row and Partner Plus notes — never the card itself. Cancel anytime. No contract.

The shop. You choose a card of 4 to 14 stamps, the reward, the color and the mark on every stamp, and honor the reward at your counter. Bobao holds the card, never the prize, and never discounts on your behalf.

The shop’s owner cancels in Stripe’s customer portal from the plan page. Partner Plus runs to the end of the paid period, then drops to Free. Staff can’t open billing.

Settings → Delete account. Your account is held for 14 days first, and only the “Keep my account” button ends the hold — signing in does not. See Delete account for what is removed.

The privacy policy says exactly what we collect and why. Your choices live in the app under Settings → Privacy & your data.